Snapshot FAQ

When you sign up for Snapshot®, you choose if you want to use the plug-in device or the mobile app. Both work very similarly and give you a discount for good driving, but there are slight differences. That's why we grouped the common questions into three sections: general Snapshot questions, questions about the mobile app, and questions about the plug-in device. You can click the specific link to jump straight to those FAQ sections.

What is Snapshot?

How might Snapshot affect my rate?

How is the mobile app experience different from the plug-in device experience?

What information does Snapshot collect?

When do I learn about my rate change?

Can I opt out of Snapshot?

How can I enroll in Snapshot?

Can I try Snapshot again if I've participated in the past?

Questions about the mobile app experience only

Does the mobile app limit my ability to use my phone while driving?

Does the app have GPS?

Why does the mobile app need Wi-Fi?

Is the mobile app a good fit for me?

How does it work for multiple vehicles or drivers?

Why can't I see the mobile app in the App Store?

Can I switch to a device?

What happens if I'm traveling internationally?

Does the mobile app know who I am calling?

How do I get the app on my phone? Does it cost anything?

What do I do if I'm having trouble with registration?

What if we share cars? How do I decide which car to assign to which phone?

Which settings are required to use the app on my phone?

Does the app have to always be running in the background?

How much data and battery does the app use?

Do I have to turn on the app every time I get in my car?

How does the app know if I'm driving?

How can I see how I'm doing in the program?

What happens if I delete the app?

Why don't all of my trips appear?

What happens if my trip type is incorrect?

I am a Progressive customer, but not a Snapshot customer. Can I sign up for the mobile app?

I drive a company car, delivery truck, police car, etc. Will the mobile app collect those trips?

Questions about the Snapshot plug-in device only

When do I get my Snapshot plug-in device?

How do I know the device is working?

What if my device stops working?

Why does my device beep when I drive?

When do I return the device?

What if I lose the device?

Note: These FAQs offer a broad overview of the Snapshot program and how it works. The program does vary in a few states. See the Snapshot Terms and Conditions for more information.

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